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US: ALL DUTIES PAID—no surprises! | EU & Rest of the World: Import fees may apply.
We want you to be happy with your order. Art of Jock is a working studio shop, and many of the comics and signed items available here are Jock’s personal comp copies or limited editions. As such, these products behave differently from standard retail inventory. This policy explains how we handle returns and refunds fairly for both customers and the studio.
Most comics on the store are Jock’s personal studio comp copies. Minor handling, printing or storage quirks are normal for comp copies and are not treated as defects. See our FAQ for more details on condition and grading expectations.
Studio comp copies are intended for collecting and display rather than guaranteed grading outcomes. If condition is important for display, photos of individual copies can be requested before purchase.
We make a distinction between defective/incorrect items and non-defective returns.
Defective or incorrect items include things like:
wrong item sent
missing signatures or personalisation (if purchased)
major damage such as deep creases that break colour, tears, crushed corners or significant foil gouges
Defective or incorrect items may be returned for a refund or replacement where stock allows. If a replacement is not available, we will issue a refund for the item and any postage where applicable. Please contact us as soon as possible so we can assist.
Non-defective returns include things like:
change of mind
preference or buyer’s remorse
condition concerns for display or grading
These are handled as follows:
United Kingdom:
Non-defective returns are accepted within 30 days of delivery. Return postage is the responsibility of the customer and items must arrive back in the same condition as sent.
Non-UK:
Non-defective returns are not accepted on international orders due to shipping distances and customs processes. Condition or grading-related returns are not accepted on non-UK orders.
Signed, limited, exclusive, AP or one-of-a-kind studio items may only be returned if defective/incorrect or by prior agreement.
Merchandise such as shirts, mugs, books and accessories may be returned within 30 days if unused and in original condition. Return postage is the responsibility of the customer unless the item is defective or incorrect. If you would like a different size or variant, the fastest way is to return the original item and make a new order once the return is accepted.
To request a return, contact us at: contact@artofjock.com
Please provide:
order number
item(s) you’d like to return
reason for the return
photos if the item is defective/damaged
Returned items must be received in the same condition as sent. We may decline a refund if the item is not returned in acceptable condition or appears altered.
We’ll notify you once your return has been received and inspected. If approved, you’ll be refunded to your original payment method. Please note that your bank or payment provider may take a few days to process the refund.
If your order arrives damaged, please contact us immediately with photos of the outer packaging and the item so we can assist. Postal damage must be reported promptly.
The following cannot be returned:
personalised items
digital goods
gift cards
hazardous materials (if ever applicable)
items marked as final sale
non-UK non-defective returns
If you have any questions about a specific item, please ask before purchasing.
For return enquiries or questions about this policy:
contact@artofjock.com
