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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
In the event that an item is defective, missing, faulty or sent in error by us, the customer should get email us to arrange the return of the item at firstname.lastname@example.org
The customer should, where possible, use and include all the original packaging to return their item/s to us.
Art of Jock will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.
The Customer must return the item/s to Art of Jock within 30 days of receipt for faulty, damaged, defective or incorrect goods to qualify for a refund or replacement.
If you have any further questions, please don't hesitate to contact us at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.